Welcome to the 21st Century

After prodding from his mate, this 74 year old guy went to Sears to get a replacement water filter for his Sears refrigerator. Now this guy has had a long history of dealing with Sears - had even worked there for a short spell in the early 1960s. He especially liked their lifetime warranty for their Craftsman tools.

So, he walked into Sears, heading immediately to the appliance department. In the appliance department he spotted the rack of replacement filters and searched for the one he needed - 46-9020. The rack was half empty and he found only the numbers 9010 and 9030. He spent several minutes searching the hook tags for his 9020 number, but could not find it, followed by several minutes trying to locate a sales person to help him - to no avail.

Figuring that one of the ones on the rack could be used in place of the number that he had, he pulled out his i-phone to try to get the substitution information off of the internet. Yes. He had found that the 9030 would indeed replace the 9020. Unfortunately for Sears, he had also found that it was available on-line for $27 rather than the $45 that he was prepared to pay at Sears.

So he went home and ordered the item from the internet. Oh! And how good is a lifetime warranty if you are 74.